You can send a campaign to your groups and groups that are [Shared with You]. When selecting recipients, click the drop-down list at the top to choose the group owner, and then select the groups to include or exclude at the bottom.
Groups of different users contain contacts from their respective databases. In addition to the default system fields, namely name, email, and mobile number, those contacts may include various user-defined fields.
Be careful with merging data when sending campaigns to shared groups from different users. Although you can freely include merge tags, user-defined fields are not applicable across databases. When other databases don’t have the data required by the merge tags, the recipients will see the default value. If you don’t set a default value, the recipients see a blank space instead.
- The database of “User A” has a custom field “Age“. Its merge tag is “!{age}“.
- The database of “User B“ has a custom field “Balance“. Its merge tag is “!{balance}“.
- “User A” shared his group with “User B“.
- “User B“ creates an email campaign on his account and sends it to his group and groups from “User A”.
- The email content includes the merge tags “!{age}“, “!{balance}“, and “!{email}“ from the system field email.
- “!{balance}“ cannot be displayed in the email for recipients in the database of “User A”. Because his database does not have this custom field belonging to “User B“.
- “!{age}“ cannot be displayed in the email for recipients in the database of “User B“. Because his database does not have this custom field belonging to “User A”.
- Since “!{email}“ is a system field, it can be displayed.
The system will only record unsubscribed email addresses and mobile numbers in the campaign sender account, not the group owner account.
- “User A” has 1,000 contacts in a group, one of which has the email “alice@example.com”.
- “User A” shared his group with “User B“.
- “User B“ creates an email campaign in his account and sends it to the group from “User A”.
- “alice@example.com” unsubscribed after receiving this campaign. Therefore, “User B“ can’t send emails to “alice@example.com” again.
- “User A” is unaffected and can continue sending emails to “alice@example.com”.
If the group owner or you remove your access to a shared group, you can no longer use it in your campaigns.
If a [Scheduled] campaign includes shared groups you can no longer use, it will automatically return to the [Draft] status. [Sending] campaigns are not affected.